Customer Service Manager, Marshall Leasing

at  Bank of Ireland

WHAT IS THE OPPORTUNITY?

To lead a successful, collaborative and industry recognised Customer Services team of 9 colleagues! You will be responsible for 650+ customers and 4,000 vehicle deliveries per annum you will be a member of the senior management team.
This opportunity will enable you to build your career within Marshall Leasing and the wider Bank of Ireland UK, working closely with colleagues across the business, our customers and business partners.

ESSENTIAL QUALIFICATIONS

There are no specific qualifications or minimum educational requirements needed for this role.

IN THIS ROLE YOU WILL:

• Lead and develop Customer Services team, cultivating a best-in-class customer service ethos
• Lead the team structure, composition, workflow, and customer allocation
• Be accountable for Training and development of team, focussing on team well-being
• Working closing with Sales colleagues and customers to support their requirements, along with management of new customer on-boarding
• Management of credit risk, and reporting on key business performance measurements

WHERE AGENCY ASSISTANCE IS REQUIRED BANK OF IRELAND RECRUITMENT TEAM WILL ENGAGE DIRECTLY WITH SUPPLIERS. UNSOLICITED CVS / PROFILES SUPPLIED TO BANK OF IRELAND BY RECRUITMENT AGENCIES WILL NOT BE ACCEPTED FOR THIS ROLE.

We’re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. Reasonable accommodations are offered at every stage of our recruitment process. If you require any assistance, please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process