Customer Service Manager

at  PFD Food Services

CUSTOMER SERVICE MANAGER

• Located in Chullora
• Full-time permanent opportunity
• Lead the frontline team in one of Australia Largest Foodservice distributors.
  There are regular customer service roles, and there are customer service roles with a team like us where the size of the organisation, the number of industries we support, and the number of challenges we overcome every day means a role with PFD is anything but regular.
  Our team are given the tools, insight, and autonomy to do their jobs and help our customers build successful businesses.
  We tailor our approach to meet the local market needs and our flexibility and focus on customer success means every day presents something a little different and chance to develop a new perspective or skill in one of the most recognised brands in the country.
  Opportunities with us are for the taking!

KEY COMPETENCIES, SKILLS AND QUALIFICATIONS

• Significant previous management experience in a similar role
• Experience in food services, warehousing and distribution industry is advantageous
• Reliable with good time and organisational skills including the ability to manage own workload
• Ability to be assertive and work under pressure
• Driven to achieve set goals
• Customer focused with an eye for detail
• Excellent phone manner, verbal and written communication skills
• Solid data analysis and excel experience

THE ROLE

The purpose of this role is to manage the day to day activities of the entire customer service function for Sydney, with some touchpoints around the state ensuring our customers are serviced effectively and timely whilst maintaining and developing good customer relationships.

KEY RESPONSIBILITIES

• Support, advise, mentor and train staff as required to ensure maximum productivity is achieved
• Ensure all staff are aware of all new product lines and relevant product issues
• Overseeing the inputting and invoicing of customer orders into MFG Pro Remove highlighted
• Ensure customer call lists remain current at all times
• Follow-up on any customer complaints or issues as a matter of priority, liaising with key stake holders to ensure a quick and effective resolution