Customer Service Manager
at Robert Half
Chatsworth, CA 91311, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 09 Jul, 2024 | USD 33 Hourly | 10 Apr, 2024 | N/A | Good communication skills | No | No |
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Description:
As a Customer Service Manager, you will play a pivotal role in ensuring exceptional customer experiences and fostering long-lasting relationships. You will lead a team of customer service representatives, overseeing day-to-day operations and implementing strategies to enhance customer satisfaction and loyalty. Your responsibilities will include:
Managing a team of customer service representatives, providing guidance, training, and support to ensure high performance and productivity.
Developing and implementing customer service policies and procedures to streamline operations and improve efficiency.
Handling escalated customer inquiries and resolving issues promptly and effectively to ensure customer satisfaction.
Monitoring customer service metrics and KPIs, analyzing data to identify trends and areas for improvement.
Collaborating with other departments, such as sales, marketing, and product development, to address customer needs and concerns.
Implementing initiatives to enhance the customer experience and drive customer retention and loyalty.
Conducting regular performance evaluations and providing feedback to team members to support their professional growth and development.
Staying up-to-date with industry trends and best practices in customer service to continuously improve our service delivery.
Customer Service, Administrative management
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Chatsworth, CA 91311, USA