Customer Service Manager

at  Solus Accident Repair Centres

Overview:
Are you able to mentor and lead a team with focus on the customer and what matters to them, while promoting Solus & Aviva values, principles and goals at one of our award-winning sites?
Responsibilities:
The Role:
To lead our Customer Service department, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our leaders identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and work as a team to meet our customer expectations.
Qualifications:

DESIRABLE QUALIFICATIONS AND EXPERIENCE:

• A strong customer focused background
• Proven leadership skills
• Coaching skills
• Financial acumen
• Knowledge of insurance principles desirable

WHO ARE SOLUS AND WHAT CAN THEY DO FOR YOU?

Solus is one of the largest body repair groups in the country, wholly owned by Aviva employing over 1000 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years.
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Competitive bonus

• Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family
• Our excellent benefits and rewards packages
• Competitive employer matched pension contributions
• Discounts on Aviva products and services
• Savings and benefits schemes
• Discounts and schemes for electric vehicle purchase for all employees
• Holding several main manufacturer approvals – Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen
• Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields
• Links with Thatcham to get the best products and training here in the UK
• We have a variety of locations, hours and working patterns to suit our customers, business, and you.
• We interview every disabled applicant who meets the minimum criteria for the job.

Excited but not sure you tick every box? We are inclusive – we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you.

Please refer the Job description for details