Customer Service Manager - South Melbourne

at  HSBC

Job description

YOUR MAIN RESPONSIBILITIES WILL INCLUDE:

• Lead, develop and manage the front line team to achieve business objectives.
• Handling customer complaints in a prompt, service oriented and efficient manner.
• Coordinating customer service and branch administrative operations.
• Identifying cost savings opportunities and maintaining a strict cost discipline.
• Assisting in coordinating weekly team meetings, as well as coaching and mentoring sessions for staff.
• Ensuring relevant messages are promoted and communicated effectively to staff.
  Requirements

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL NEED:

• Minimum Higher School Certificate or equivalent certification/education, with relevant experience in customer service within a Financial Services environment.
• Superior customer service skills, including the ability to handle customer complaints and complex issues.
• Strong communication skills and relationship building skills.
• An ability to manage multiple issues with competing deadlines with flexibility and adaptability.
• Well-developed problem solving ability and a high level attention to detail.
• Exposure to leading, coaching and managing a team (highly regarded)
  Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.
  We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment.
  Applications from First Nations peoples are encouraged.
  Learn more about careers at HSBC Australia – https://www.hsbc.com/careers/where-we-hire/australia
  Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels