Customer Service Officer

at  Affyn Pte Ltd

Reimagine a Play-and-Earn Metaverse, where the virtual and real world converge!
We are a start-up Singapore-based company with a global reach. We use blockchain-powered technology to develop mobile games with integrated geolocation and augmented reality capability. We are pioneering the gaming model with a sustainable play-and-earn economy where rewards earned in the virtual world can also be utilized in the real world.
We are seeking a dedicated Customer Service Officer to join our team and provide exceptional support to our customers in the crypto and gaming industries. As a Customer Service Officer, you will primarily handle email requests related to crypto transactions, game inquiries, and technical issues. The ideal candidate will have excellent communication skills, a strong understanding of cryptocurrency and gaming concepts, and a passion for delivering outstanding customer service.

REQUIREMENTS:

• Proven experience in customer service or a related field, preferably in the cryptocurrency or gaming industry.
• Excellent written and verbal communication skills, with the ability to articulate technical concepts in a clear and concise manner.
• Strong problem-solving skills and the ability to handle multiple tasks efficiently in a fast-paced environment.
• Familiarity with cryptocurrency platforms, blockchain technology, and online gaming environments.
• Proficiency in using email and customer support software, with experience in handling high volumes of inquiries.
• Ability to work independently and collaboratively within a team to achieve common goals.
• Flexibility to work non-traditional hours, including evenings and weekends, to accommodate customer support needs.
  Join our team and be part of an exciting journey in the crypto and gaming space! Apply now to make a difference in our customers’ experiences

• Respond promptly to customer inquiries via email regarding crypto transactions, gaming issues, and technical support.
• Provide accurate and timely information to customers regarding account-related questions, transaction status, and gameplay assistance.
• Resolve customer complaints and issues with professionalism and empathy, ensuring a positive customer experience.
• Escalate complex or unresolved cases to the appropriate department for further investigation and resolution.
• Maintain detailed records of customer interactions, transactions, and inquiries in the customer support database.
• Collaborate with other team members to continuously improve customer support processes and procedures.
• Stay up-to-date with industry trends, product updates, and gaming developments to better assist customers.