Customer Service Officer

at  AMA Collision

• Permanent, full-time position. Monday to Friday - Get back your weekends!
• Grow your Customer Service skills within the collision industry
• Work with our great team for the long term!
  Gemini Wacol is a large repair shop in the western corridors of Brisbane (just off the Ipswich Motorway) with ample opportunity for career progression and long-term employment. The solid team of 26 work well together in a modern, well-equipped shop — including high-end welders and side-loading spray booths.

THE OPPORTUNITY

We have an exciting opportunity for Customer Service Officer to join the team at Gemini Wacol.
We are seeking a Customer Service professional, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repairs.
Permanent position. Monday to Friday, no weekends!

• Ensuring the environment is always customer friendly
• Greeting customers on arrival.
• Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
• Contacting customer to ensure that they are satisfied with the AMA experience
• Telephone and email correspondence
• Supporting management with inventory (parts, paint, consumables etc)
• Liaise with insurance providers regarding claims/repairs
• Does this sound like you? [Insert key characteristics, skills and experience from the Job description]
• Proven experience within a Customer Service position
• Highly professional and personable with strong relationship building skills
• Strong systems experience and competent computer abilities
• Excellent verbal and written communication skills
• Ability to meet strict deadlines
• Able to work effectively and collaboratively with the team