Customer Service Officer

at  Charterhouse

START DATE: 6 MONTH CONTRACT

• Location: Melbourne CBD
  This is a great opportunity to work with this large National reputable organisation located in Melbourne CBD with hybrid flexibility. This role provides excellent training and a friendly and supportive working environment.
  We are looking for standout Customer Service Officers/Call Centre Operators who are customer-focused, organised and highly driven in to join their team on a temporary basis. Successful candidates will need to be able to work within a high volume, high pressure and constantly evolving contact centre environment. Adapt to changing priorities, and achieve both individual and team KPIs within defined service standards. The successful candidate will
  This is a contract role, so we need Candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly in a new environment. Experience in a similar role within a call centre environment within either logistics or the FMCG sectors would be highly advantageous.

SKILLS/EXPERIENCE

The call centre/customer service representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.

• 2 years experience in a call centre or customer service role
• Excellent written and verbal communication skills
• Previous experience within a large organisation would be preferred but not essential
• High level of professionalism
• Strong problem solving abilities, especially in a fast-paced environment
• Being very resilient and adaptable, show initiative
• Strong email etiquette
• Proficient in Microsoft office suite
• Tech savvy is essential

• Receive inbound calls and make outbound calls (not sales), obtain necessary information, and utilise generalist knowledge to take appropriate action
• Undertake administrative to support the provision of high-quality service delivery
• Maintain customer satisfaction
• Handle customer data and information with confidentiality
• Maintain accurate records and databases in their inhouse systems