Customer Service Officer

at  Coregas

• Flexible work culture & supportive management
• Wesfarmers shares & other great benefits
• Great location - free parking & close to train station
  This a great opportunity for a Customer Service Representative looking for a values driven work culture and environment, and support to take their career to the next level at our Yennora site.

WHO WE ARE?

As a Wesfarmers business, Coregas is the largest Australian-owned gases company. We manufacture gases locally and distribute throughout Australia and New Zealand. Our compressed gases and cryogenic liquids are used for a huge range of applications including construction, healthcare, welding, research, food & beverages and clean energy.
Coregas’ vision is Changing Gases, Changing Lives. At Coregas, we help our customers achieve amazing things by delivering products, expertise and personal service second to none.
Our Customer Service team is now looking for a self-motivated and customer focused team player to assist us in achieving that goal at our Yennora office. Reporting into the Customer Service Manager, you will be required to provide exceptional Customer Service to Coregas and related company’s customers.

WANT TO KNOW MORE?

Visit our website at www.coregas.com.au to learn more about us.

• Providing stand-out service to ensure an exemplary experience for all Coregas customers.
• Managing national inbound calls, including adhering to correct transfer procedures.
• Using First Touch resolution system to advise customers with accurate information.
• Managing internal & external customer expectations and informing of any delivery changes.
• Educating the customer on new technology and converting to Digital First.
• Approaching all processes with a LEAN mentality for continual improvement.
• Process payments for various types of orders including COD, credit card, and refund transactions.
• Handling invoices, credit notes, statements, proof of deliveries and other required documentation.