Customer Service Officer

at  Engineering Networks Pty Ltd

REQUIREMENTS:

• Proven track record in an administration-based customer service role, offering sales support and supporting product enquiries
• Proven track record in call management and customer-focused interactions.
• Strong problem-solving skills with a keen attention to detail.
• Sales order management experience
• Ability to adapt to change and thrive in a fast-paced environment.
• Team focussed with a friendly and calm and friendly demeanour
• Experience with Salesforce – highly regarded
• Prior exposure to the electrical industry or related fields is a plus.

• Manage order entry and handle 40-60 calls daily, addressing pricing and product inquiries with professionalism and efficiency.
• Utilise Salesforce and other systems to manage and update customer data accurately.
• Handle email inquiries promptly and effectively, averaging up to 60 emails per day.
• Learn about clients’ products offering additional advice and suggest additional products if required by customers