Customer Service Officer - Faults
at DFP Recruitment Services
Victoria, Victoria, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 19 May, 2024 | USD 34 Hourly | 22 Feb, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
JOB DESCRIPTION
Do you want the flexibility to work from home and in a hybrid model for training, providing exceptional customer service with all the equipment, training and support you need?
For our client, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that’s where you come in! As they build their - team across Australia, we are looking for passionate Customer Service Specialists who are determined to deliver an exceptional experience to customers.
As a Customer Service Specialist, you will join the Consumer Faults Team in the Telecommunications Industry. Commencing 4th March 2024, this is a full-time, 12-month contract with a view to extension or permanency. The successful candidates must have the flexibility to work on a rotating roster Monday – Sunday, 7am – 11pm – committing to 1-2 weekends per month.
Responsibilities:
THE ROLE:
The Customer Service Specialist will focus on advocating for vulnerable customers and handling various y types, including activities related to Priority Assist faults and services. Receiving inbound calls from Priority Assist and vulnerable customers, your aim is to provide service and support for fault-related calls. This may include following a guided workflow and resolving issues during the inbound call or organising for a Service Technician to attend the customer’s premises.
KEY RESPONSIBILITIES:
- Assist customers in understanding, using, and resolving issues
- Fault restoration and basic billing or account enquiries
- Comply with established practices, procedures, and legislative requirements, including handling customers in vulnerable circumstances
- Identify when a customer is in distress and take appropriate intervention or escalation measures to ensure the recovery of their experience
- Take ownership of issues, offering solutions and managing within designated timeframes
- Availability to meet the operating hours of the business as generated by customer demand
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Victoria, Australia
