Customer Service Officer - Fixed Term (Part Time)

at  Bradford College

We have a fantastic opportunity to join our dedicated and friendly Front of House team as a Customer Services Officer.
The post holder will act as the first point of call for students, enquirers, visitors to the College and staff and will demonstrate excellent customer care, communication and organisational skills.
You will be responsible for the timely and accurate processing of data within the front of house experience and be able to process an enquiry/application/enrolment for courses available at Bradford College. The post holder will be expected to work dealing directly with students and visitors on Reception or within the One Stop Shop or other student facing locations.
This is a Fixed Term position for 18 months and will be working part time for 18 hours per week.
Please note that this role will primarily be based at our Bowling Back Lane site but will require flexibility to work at other sites as required.

EDUCATION & TRAINING

• GCSE 4-9 (A-c) or nationally recognised level 2 qualification in Maths or equivalent (e.g. CSE 1, O Level A-C)
• GCSE 4-9 (A-c) or nationally recognised level 2 qualification in English or equivalent (e.g. CSE 1, O Level A-C)
• Evidence of high level of keyboard/ word processing skills with good working knowledge of Word, Excel, and the use of the internet.

EXPERIENCE

• Experience of working in a busy customer services environment
  For the full job description and person specification please click here
  For an informal discussion about the role, please email recruit@bradfordcollege.ac.uk

• Provide a warm, friendly service to students, staff, enquirers and visitors to the College, processing queries efficiently and effectively and signposting appropriately.
• Issue temporary and replacement student and staff ID cards.
• Process and log visitors to the college using the visitor management software, ensuring they are made to feel welcome and understand the safeguarding and Health & Safety guidance provided to visitors.
• To answer and log all phone data to the college
• To manage the use of a virtual chat bot (or similar) for the college front of house function
• Deal with customer queries received through the general College email address(es)
• To log and process lost property.
• Follow up queries to maximise conversions to application and/or enrolment.
• Continuously improve the accuracy and quality of data input.
• Utilise various Management Information Systems to input and access data, maintaining compliance with GDPR procedures.