Customer Service Officer

at  Greater Shepparton City Council

INFORMATION FOR APPLICANTS

Greater Shepparton City Council, situated in the heart of the Goulburn Valley, is the fourth largest provincial centre in Victoria and has a well-developed economy due to its strong agricultural and irrigation base, with major industries related to food processing, manufacturing and transport. The Goulburn Valley is often referred to as ‘The Food Bowl of Australia’ as around 25% of the total value of Victoria’s agricultural production is generated in this area.
Greater Shepparton has a population of approximately 65,000, and an expenditure budget in excess of $118 million. The population is culturally diverse with 9.9% of residents being born overseas. The area has excellent education, recreation, cultural, social and health facilities and tourism is a developing focus for the region.

CUSTOMER SERVICE OFFICER

Salary: $68,560.96 per annum pro rata
Closing: Friday 24 May 2024
Part time (16 hrs p/w) - Permanent
Are you a highly motivated individual who possesses a passion for delivering excellence in customer service?
Greater Shepparton City Council is seeking skilled and motivated people for a permanent part time Customer Service Officer role to assist the organisation in delivering excellent customer service to the community. Working days for this role are Monday and Tuesday with the potential of additional hours if desired.
As a Customer Service Officer you will be the first point of call and the face of Council - providing advice, guidance and direction to the community on how to access Council services.
You pride yourself on your ability to resolve issues face to face, on the phone and in detailed email correspondence. You will be a capable multi-tasker who enjoys a fast paced environment and has high standards of personal presentation.
An outstanding communicator with a passion for service will see the ideal candidate thrive in an environment of constant change.
For further information about this position, please contact Chris Reisner, Team Leader Customer Service on (03) 5832 5102.
Note: This position is subject to a 6 month qualifying period in accordance with the Fair Work Australia minimum employment period. During the qualifying period employees will be provided with appropriate on-going induction, support, assistance, resources and training to enable them to meet the required performance standards for the position.
First Nations people are encouraged to apply.
Please note that applications which do not specifically address the Key Selection Criteria detailed in the position description will not be considered.
All applications must be submitted to the Council by the closing date shown on the advertisement.

Please refer the Job description for details