WHAT YOU’LL NEED TO SUCCEED

• Experience in a similar role, such as call centre or customer service officer (essential)
• Experience working with people in the health and disability sector (preferred but not essential)
• Proficiency in managing high volumes of work and meeting critical deadlines.
• Strong written and verbal communication skills.

What you’ll get in return

• Excellent hourly rate of $43.82 p/h + super
• 12-Month Contract with likelihood to extend
• Opportunity to work within Government
• Supportive team culture!

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV to kristina.neves@hays.com.au
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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• Conduct outbound call campaigns to participants, their representatives, and providers to verify and validate information.
• Analyse data from various perspectives, identifying patterns, trends, and insights.
• Collaborate with compliance activities to assess information and address fraudulent concerns.
• Undertake case management research to determine noncompliance or fraud.
• Ensure the security and confidentiality of sensitive data.
• Proactively identify process improvement opportunities and contribute to team activities.