Customer Service Officer

at  LE TACH PTE LTD

JOB REQUIREMENTS

• Minimum Secondary school with relevant working experience
• Ability to multi-task and manage priorities
• Good communication and interpersonal skills combined with self-assurance and confidence.
• Possess Class 3 driving license would be an added advantage
• Able to converse in Mandarin would be an added advantage as the individual will need to liaise with Chinese speaking associates

• Provide general customer support by managing customer service hotline during office hours
• Handling customer complaints.
• Answer customer questions.
• Documenting customer interactions.
• Escalate customer issues to Sales Account Manager (Post-Sales) if is existing customers.
• Receive customer service inquiries and direct to new sales opportunity to Sales Account Manager (Pre-Sales).
• Checking products or service availability.
• Keep and update records of customer interactions, process customer accounts and file documents and follow up to ensure all resolutions are completed.
• Ad-hoc tasks allocated by Director, Sales.