Customer Service Officer

at  MANADR PTE LTD

We are looking to expand our team of part-timers to provide exceptional admin and remote support to customers regarding the company’s medical devices/products via phone, email, chat during assigned shift hours.

Job Requirements :

• Possess a functional laptop with reliable high-speed internet connection for the shift duration
• Excellent verbal/written communication skills, comfortable with remote communication
• Strong problem-solving abilities and proficiency in multitasking
• Basic technical aptitude to understand medical device usage
• Ability to stay calm and patient when dealing with difficult situations
• Minimum 1 year of customer service experience, preferably in a remote support role
• Proficiency with computer systems, digital communication/remote tools
• Ability to work independently from home with minimal supervisio

• Respond promptly to customer inquiries, complaints, and requests during your assigned shift.
• Troubleshoot and resolve basic technical issues with products remotely.
• Escalate complex issues to the appropriate internal team.
• Accurately log all customer interactions in the Jira system.
• Adhere to standard processes while delivering a positive customer experience.
• Maintain up-to-date product knowledge through training materials.

Job Requirements :

• Possess a functional laptop with reliable high-speed internet connection for the shift duration
• Excellent verbal/written communication skills, comfortable with remote communication
• Strong problem-solving abilities and proficiency in multitasking
• Basic technical aptitude to understand medical device usage
• Ability to stay calm and patient when dealing with difficult situations
• Minimum 1 year of customer service experience, preferably in a remote support role
• Proficiency with computer systems, digital communication/remote tools
• Ability to work independently from home with minimal supervision