Customer Service Officer

at  QML Pathology

Customer Service Officer
Job reference: #10030
Brand: QML Pathology
Location: 11 Riverview Place, Murarrie QLD 4172 (QML Pathology)
Work type: Permanent Full time role of 38 hours a week
Schedule: Positions cover shifts 24 hours a day, seven days per week as required
About us
QML Pathology is part of Healius Limited, one of Australia’s leading healthcare companies, Healius is synonymous with quality, affordable and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and their referring practitioners. Healius provides quality healthcare services that are easily accessible and cost efficient, while supporting the coordination and continuity of quality patient care.

We are seeking an individual who is highly motivated to become part of a passionate and engaged team. Your key responsibilities will include, but not be limited to, the following:

• Communication with medical staff, both onsite and off-site
• Answering enquiries, coordinating courier and medical centre collections, pathology results assistance
• General administration duties
• Maintain customer confidentiality
• Liaise with laboratory staff