Customer Service Officer

at  Randstad

Customer Service Specialist
Do you have Customer Service experience and want to grow and develop your career in financial services? Perhaps you have retail, hospitality or phone based custoemr service experience and want to take this experience into the corporate space? Then this is the perfect opportunity for you!
Your new company
Join one of Australia’s largest outsourced salary packaging companies who are known for their award winning customer service on their journey to provide simple salary packaging solutions to Australians. They want to help people enjoy more of their income and would love to have you come along as their new sales expert!
Your new role
As a Customer Service Specialist you will be answering inbound calls and articulating the company’s service offering by signing up new employees to salary packaging. You will be given warm leads to assist new customers through the sign-up process and drive additional product uptake through effective questioning and excellent customer service.

Some of your responsibilities will include:

• Answering inbound phone calls and managing customer salary packaging enquiries.
• Providing information regarding the company’s service offering.
• Signing up new employees to salary packaging.
• Driving additional product uptake through effective questioning.
• Assisting customers through the sign-up process.
• Consistently acting in the best interest of the customer and the business.

Your skills and experience

• Customer service experience - call centre or face to face sales experience
• You are known for your exceptional customer service
• You pride yourself on being an outstanding communicator
• You consider yourself a motivated individual who is driven by KPI’s.

Your benefits

• Flexible working arrangements (3 days in office!)
• No weekend work
• 3 extra leave days between Christmas and New Year & a day of birthday leave
• Onsite & virtual events

You will love working with them!
Your next step
Does this sound like something you are interested in? If the answer is ‘Yes’ then we would love to hear from you!
Simply click ‘Apply’ now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me at ella.murraygolden@randstad.com.au or on 0426 686 033.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

• Answering inbound phone calls and managing customer salary packaging enquiries.
• Providing information regarding the company’s service offering.
• Signing up new employees to salary packaging.
• Driving additional product uptake through effective questioning.
• Assisting customers through the sign-up process.
• Consistently acting in the best interest of the customer and the business