Customer Service Officer/Receptionist

at  MLCOA

Company Description
mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.
We are seeking an enthusiastic and driven Client Services Officer/Receptionist who enjoys working in a team environment, supporting both internal and external stakeholders and has a can-do attitude.
Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team.

Job Description

• Meeting and greeting Patients and Consultants
• Supporting the day-to-day delivery of appointments
• Responding to and actioning the day-to-day general administrative, scheduling, and booking queries via phone, inbox and online booking system
• Utilizing custom software program to support the delivery of services
• Provide general office management support
• Working with the Operations Manager to respond to specific Customer requests
• Supporting additional administrative tasks as required including invoicing and file preparation.
• Engagement with Customers, Consultants and Colleagues to ensure outstanding service delivery

Qualifications

SPECIFIC KNOWLEDGE AND SKILLS

• Minimum 3 years’ experience as a front office receptionist or customer service officer (or similar) in a medical, health or related industry (or with demonstrable transferable skills and experiences)
• Advanced technology skills including Microsoft suite skills and capacity to utilise systems and processes to support the coordination of the schedule
• A natural orientation towards customer service with a capacity to problem solve and think critically to deliver a quality scheduling outcome for all key stakeholders
• Outstanding relationship building skills with exceptionally well-developed emotional and social intelligence
• A keen focus on being efficient, productive, and focused with the highest level of attention to detail
• Superior verbal and written communication skills including negotiation and influencing skills
• A resilient personality with a natural orientation towards working with others positively and respectfully
• A personal approach which is enthusiastic, friendly and helpful
• Capacity to independently prioritise while maintaining a high level of flexibility
  Additional Information

Please refer the Job description for details