Customer Service Officer

at  Sharp Carter

• Known and loved manufacturer of top tier food products
• Based close to home in Thomastown with parking on site
• Collaborate with the team in this diverse and rewarding role

THE ROLE:

Our client is a leading food manufacturer based in Thomastown who supplies to some of Australia’s most loved brands. They are looking to expand their team and seeking a Customer Service Officer who will process sales orders, handle customer enquiries, and provide support to both internal and external stakeholders.

MAIN RESPONSIBILITIES:

• Respond promptly to inquiries received by the Customer Service department.
• Efficiently and accurately process incoming sales orders into relevant systems.
• Plan and coordinate shipments and dispatch, including 3PL and freight requirements.
• Manage export orders, customs clearances, and associated documentation for international shipments.
• Monitor stock movements and address any queries related to stock movements and deliveries.
• Communicate and liase with internal stakeholders such as the sales team and category managers,