Customer Service Officer - Sunshine North

at  Ausreo

INTRODUCTION:

Ausreo is Australia’s leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for:
Our agility to provide superior service and support to our customers through our extensive Service Centre Network; and
Being at the forefront of innovative steel reinforcement solutions and technology.
Ausreo is committed to providing an inclusive and collaborative environment for our employees. Our aim is to ensure our people are engaged, motivated and prepared with the skills, knowledge and capabilities necessary to deliver company goals and expectations. This is evidenced in our mission to:
Ensure the health, safety and wellbeing of our employees is at the forefront of all business decisions and reflects Ausreo’s Safety First’ culture;
Embrace the strengths and differences of our people and build a workforce that reflects the diversity of the communities we serve.

DESCRIPTION:

We have an exciting opportunity for a Customer Services Officer to join our team in Sunshine North, reporting to the Trade Service Centre Manager.
As a key member of the team, you will thrive in an environment where service, sales and customer solutions are paramount. This role will see you as the face of our company and enjoying being part of the local community. Your day will be varied as you will be involved in sales and enquiries, merchandising, liaising with customers and suppliers.
You will provide and maintain a professional and timely service with appropriate information to varied enquiries via phone, email and importantly face to face service. The role will include the following key responsibilities:
Providing excellence in customer service and the customer journey
Welcome new and existing customers into our showrooms
Actively promoting Ausreo’s products to generate sales
Merchandising and Stock Replenishment
Process sale orders, generate quotations, engage with e-commerce and social media
Service Centre and office management
Troubleshooting and resolving enquiries via phone and email in a quick and efficient manner
Stock control in the warehouse
Coordinating production with factory staff
Coordinating logistics i.e. transport and deliveries
Effectively communicating with all stakeholders and dealing with difficult customers effectively
General administration duties
To Be Successful
Strong communication skills both verbal and written
Previous experience in a retail, hardware, trade type environment will be highly regarded, steel industry experience will be highly regarded but not essential
Face to face selling and entrepreneurial spirit
Highly organised, great at multi-tasking and strong attention to detail
Strong computer skills and ability to pick up new systems quickly
Thrives in a team environment but can also work independently
Good ability to work under pressure
Driver’s license essential
If you have a welcoming approach, show high initiative and provide our customers with a unique experience; then this is the role for you.
It is an exciting time to be part of the Ausreo family with opportunities for career development and progression.
In addition to a highly attractive base salary package and job satisfaction whilst working within a dynamic team environment. Ausreo employees are eligible to earn more with monthly cash incentives for achievable targets in line with our rapid growth. If you are ready for a challenge and believe you have what it takes, do not wait, apply now! Join our team, become part of the culture, no weekend work and have the ability to grow as we continue to grow.
The successful candidate must have Australian Citizenship or legal Work Rights and must undertake a pre-employment medical assessment and National Police Check.
Ausreo is committed to building an inclusive and diverse workforce. We strongly encourage applications from all diverse groups, including Aboriginal and Torres Strait Islander people and people with disability.
To submit your resume, please click the ‘Apply’ butto

Please refer the Job description for details