Customer Service Officer

at  Support Services InfraBuild

ABOUT YOUR EXPERIENCE

We are looking for someone who is customer service focused, has a high attention to detail and who thrives working in a fast-paced friendly environment

You will also have:

• Experience in a similar phone-based customer service role
• The ability to build relationships with a diverse range of clients
• Excellent verbal and written communication skills
• A can-do attitude and a strong desire to learn and develop your skillset
• Team player and can multi-task well

ARC, a reputable steel fabrication company, is currently seeking a Customer Service Officer to join our tight-knit team at the Lynbrook branch where you will be working closely with sales and operations to deliver an outstanding customer experience.
This position would be a suitable opportunity for someone looking to build on their existing customer/sales experience.
Hours for this role are Monday to Friday 8:30 AM - 4:30 PM (can be flexible)

Your responsibilities:

• Customer enquiries and sales, over the phone and at the front counter
• Trouble shooting customer sales queries and questions
• Upselling and providing quotes to customers
• Sales data entry, general invoicing, administration, purchasing and inventory control
• Despatch and production planning with guidance