Customer Service Officer - SWELL

at  Belgravia Health Leisure Group Pty Ltd

NT, SWELL, PALMERSTON 0830

• Are you renowned as a ‘people person’?
• Do you love seeing active people having access to all their local communities have to offer?
• Do you take safety, wellness and inclusion seriously?
  This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!

DON’T HAVE ONE OF THE ABOVE ESSENTIAL QUALIFICATIONS? APPLY FOR THE JOB AND WE WILL PAY FOR YOUR QUALIFICATION SO YOU CAN JOIN OUR AMAZING TEAM AT SWELL

We know times are tough out there at the moment for everyone and having to pay for a qualification isn’t easy. So if you’re still keen to join our company and become a CSO, Swim Teacher or Lifeguard, we will be happy to pay for your qualification. We run lifeguard, First Aid, CPR and swim teacher courses through our Belgravia Academy. Our qualified trainers and assessors will ensure you are fully trained and qualified to undertake each role.

THE COMPANY

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.
We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.
If you like the sound of us, then jump in and submit your application. We’d love to hear from you! Apply now !!
We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.
Belgravia Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We’re happy to adjust our recruitment process to support accessibility needs - reach out to us at demik@belgravialeisure.com.au

Our CSO’s key accountabilities include:

• Achieve set sales targets on a daily basis
• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
• Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
• Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
• Process memberships and data entry in line with company processes and policy
• To have a current and informed knowledge of all centre services and activities
• Apply sound cash handling principles and use of Point of Sale (POS) systems
• To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Value

As a Customer Service Officer you will be a suitably experienced sales person who will be responsible for the acquisition of new memberships for Health and Fitness and Learn to Swim.
With a strong sales and customer service background, you will have experience in achieving sales targets and delivering exceptional customer service and you will continue to drive the overall experience of our guests.

Our CSO’s key accountabilities include:

• Achieve set sales targets on a daily basis
• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
• Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
• Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
• Process memberships and data entry in line with company processes and policy
• To have a current and informed knowledge of all centre services and activities
• Apply sound cash handling principles and use of Point of Sale (POS) systems
• To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values