Customer Service Officer - Temporary

at  Sutherland Shire Council

JOIN OUR TEAM AS A CUSTOMER SERVICE OFFICER

• Deliver exceptional customer service in a dynamic and collaborative environment
• Showcase your interpersonal skills and solutions focus
• Contribute to a culture of continuous improvement and teamwork
• Be a positive brand ambassador for the Sutherland Shire Council

YOUR PROFILE

As an experienced Customer Service Officer, you will bring:

• Experience in customer service roles, including face-to-face and call centre experience
• Proven ability to handle financial transactions and resolve customer inquiries
• Experience working with Customer Experience KPIs and driving digital experiences
• A collaborative mindset and a passion for delivering exceptional customer service

You will thrive in a fast-paced environment, adapting to meet the ever-changing needs of our customers and supporting Council’s digital shift.
Join our Team and Grow with Us!

If you are ready to take on a challenging and rewarding role that makes a real difference in the community, apply now to join our team at Sutherland Shire Council!

• Apply by responding to our online application questions and submitting your resume outlining why we are a great fit!
• Get your application in by 11.59pm: Sunday 2 June 2024
• Package: $73,500 - $78,000 gross p.a. plus 11% superannuation.
• Hours of work: Temporary Full Time 35 hours per week with option of 19 day month flex time arrangement. Opportunity expected to be available for up to 6 months. Applicants looking for Part Time hours (Min 21 hours/3 days) will also be considered.
• To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

**To meet Council’s WHS requirements and in accordance with Council’s Covid-19 Safety Plans, this position has been identified via risk assessment to be required to be fully vaccinated for COVID-19 or provide evidence of an approved medical contraindication, you will be required to produce evidence as part of the application process. Successful applicants are subject to ID checks, Police Checks, Reference checks and Work Rights verification.
Reach out to Lauren McDonald Team Leader Customer Service Operations via lmcdonald@ssc.nsw.gov.au for any job specific enquiries.
Breanna Rivers - brivers@ssc.nsw.gov.au, Talent Acquisition Business Partner, can assist with any recruitment related enquiries.

ABOUT US

If you want to make a difference and be part of a challenging and rewarding working environment, then joining us just might be the right career move for you! Join a passionate and dedicated team covering a diversity of services, industries and occupations.
At Sutherland Shire Council we do more than serve our community – we are our community. Our energy can be seen in everything we do. From having a can-do attitude, to embracing change and opportunities, being people-centred and working together as one.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Delivering high-quality customer service across multiple channels
• Sharing your knowledge of Council services to provide exceptional support
• Collaborating with team members to achieve positive outcomes for our customers
• Contributing to the continuous improvement of business processes
• Assisting with daily tasks to ensure the efficient operation of our Customer Contact Centre

If you are ready to take on a challenging and rewarding role that makes a real difference in the community, apply now to join our team at Sutherland Shire Council!

• Apply by responding to our online application questions and submitting your resume outlining why we are a great fit!
• Get your application in by 11.59pm: Sunday 2 June 2024
• Package: $73,500 - $78,000 gross p.a. plus 11% superannuation.
• Hours of work: Temporary Full Time 35 hours per week with option of 19 day month flex time arrangement. Opportunity expected to be available for up to 6 months. Applicants looking for Part Time hours (Min 21 hours/3 days) will also be considered.
• To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options