Customer Service Officer

at  The Royal Childrens Hospital

YOUR SKILLS AND EXPERIENCE:

• Previous experience working in a busy front line customer service-based role
• Previous telephone reception or call centre experience
• Demonstrated experience in using computer applications, such a Microsoft Office suite
  If this sounds like you, click here to view the position description.

OTHER REQUIREMENTS:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Current NDIS Worker Screening Check, or willing to obtain
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

We have an opportunity for a Permanent Full Time position 80 hours per fortnight, within the Allied Health Administration department.
In this position you will be a frontline customer service representative for the Royal Children’s Hospital (RCH), and will be involved in high level interaction with patients, families, medical, and nursing staff at Specialist Clinics Desk B. You will provide efficient customer service to ensure administration tasks are completed effectively including inbound and outbound calls, monitoring referrals and work order queues, and ensuring bookings are prioritised and booked at the times required. We are looking for someone with excellent communication skills who can relate to people from various background, is personable, and works well with others in a team environment.