Customer Service Officer - Warwick Indoor Recreation and Aquatic Centre

at  YMCA Brisbane

With a mission to empower individuals and strengthen communities, YMCA Queensland has been at the forefront of creating positive impact in the lives of people across the region since 1864.
The organisation offers a diverse range of community-focused programs and services including fitness and recreation, youth development initiatives, community outreach efforts and education services catering to individuals from early learning through to high school graduation.
Committed to inclusivity, diversity and social responsibility, YMCA Queensland is a dynamic force for positive change.
Driven by our core values of honesty, caring, respect and responsibility, we believe in creating a workplace culture that reflects these principles, fostering an environment where individuals can thrive personally and professionally.
YMCA Warwick Indoor Recreation and Aquatic Centre is seeking a passionate and experienced Customer Service Officer to join our team.

As a Customer Service Officer, you will be responsible for:

• Providing an exceptional level of customer service to all members and visitors, ensuring they feel welcome and valued during each visit.
• Completing all necessary administrative tasks as required by the management team. This includes membership processing, data entry and handling enquiries, concerns and compliments.
• Assisting in promoting and facilitating our fitness programs and classes, helping members find the right activities to meet their fitness goals.
• Maintaining a thorough understanding of our facility, including equipment, classes and services offered, in order to assist patrons effectively and actively promote the business.
• Ensuring adherence to safety protocols and policies, helping to create a safe and welcoming environment for all patrons.
• Promote and facilitate the sale of merchandise, food and beverages as required.
• Perform opening and closing duties, including cash counting, till balancing, daily cash reconciliations and banking as needed.