Customer Service Officer

at  YMCA Recreation

• Free access to gyms, recreation, and aquatics centres across the state!
• Greet customers and be the face of the centre!
• Casual- $29.56 per hour + Super + Y Benefits
  Our Vision is a better tomorrow where all people can belong.
  As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.

ABOUT YOU

With our focus on providing the exceptional customer experience and always providing outstanding customer service, we will be looking for someone who is energetic, can help to create a welcoming environment and enthusiastic about helping and assisting others.
You will be working alongside our other Customer Service Officers, and will also work closely with Duty Managers to ensure smooth service and running of the facility overall.

QUALIFICATIONS & EXPERIENCE

• HLTAID009 Provide Cardiopulmonary Resuscitation
• HLTAID011 Provide First Aid
• Previous experience in a similar role will be advantageous
  At the Y Victoria, we are committed to empowering all Children and Young People to feel safe and be safe. As such, we ensure that all of our candidates are appropriately screened (including police check, working with children check and reference checks). To learn more about our commitment to safeguarding children and young people visit victoria.ymca.org.au

As a Customer Service Officer at Peter Krenz, you will be greeting members, responding to enquiries via email, phone or in-person, as well as performing general but important administrative tasks. Our Customer Service Officer’s always put the customer experience at the forefront of all interactions with people within the community. Some of your responsibilities will include:

• Provide customers with sales solutions when enquiring about memberships and programs
• Conduct centre tours with prospective members
• Follow up customers and members as required
• Promote available programs and services
• Accurately receipt, process and balance customer payments

This is a casual position and the hourly rate is $29.56 + Super.