Customer Service & Operation Analyst

at  Baxter

THIS IS WHERE YOU SAVE AND SUSTAIN LIVES

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
We believe that the way we reach and integrate with our customers from a supply perspective is a crucial aspect of our mission of saving and sustaining lives and following this mission the Customer & Operations Analyst will play a key role in our Customer Service and Order to Deliver processes to ensure customer happiness.
The Customer & Operations Analyst will be responsible for the order-to-deliver process, acting as an integral link between multiple functions and the customer and implementing a customer-centric approach to the operations, ensuring the best possible customer support and service level to internal and external stakeholders.
The Customer & Operations Analyst will work closely with the Customer and Operations Manager, Logistics and Warehousing partners, Product Planners, and the Head of Supply Chain, to ensure efficient communication, timely action and clear reports and deliverables.

EDUCATION/EXPERIENCE

• University Degree or equivalent experience in business, logistics, or other technical field
• Minimum 2-3 years of Supply Chain or Customer Service experience.
• Pharma, Medical Device companies or related experience will be a plus
• APICS certification or similar is an advantage.

SKILLS

• Strong Drive for results / ambitious Spirit/decision making: contributing and delivering, acting with autonomy as it was their own company while fully respecting corporate rules and procedures, and applying the appropriate level of reporting to Management.
• Strong analytical and process improvement skills.
• Dedication and a continuous improvement attitude.
• Has effective communication skills.
• Strong organization and time management skills. Efficient and can prioritize workload.
• Is technical savvy.
• Customer Oriented. Internal and external.
• Hands-on in line with Baxter’s culture, can handle various tasks with business drive.

TECHNICAL SKILLS

• Sophisticated Excel and Office package overall.
• ERP knowledge, such as JDE, will be a plus
• Knowledge of international trade documentation (invoice, packing list, COO, etc.) and usage of Incomers.
• Understanding of basic supply chain concepts such as On Time, In Full, Forecast Accuracy and Inventory Turn Over.

Languages Skill: Proficiency in English, Ukrainian, Russian

• Digital Literacy:
• Sophisticated knowledge required : Excel; Office suite
• Particular knowledge required: JDE