Customer Service & Operations Analyst

at  Alexander Mann Solutions AMS

Job description - the role

Administration Officer (Customer Service & Operations Analyst)

• 35 Hours Per Week
• Monday – Friday Flexible working, 8 hours between 0800-1700
• Pay Rate £13.60 per hour
• Hybrid Working (1 day a week in office which is RBS Gogarburn, EH12 9SB
• Start Date – 20th May 2024 (Flexible)
• 6 month Contract

Short Description of the Job

• Undertaking administrative activities as allocated by Team Manager ensuring that work is completed in line with key performance indicators and applicable procedures and policies.
• Ownership of Client queries through to resolution, reporting trends and recurring issues to the Team Manager

Accountabilities

• Reconcile Scheme Valuations and Audits
• Accountable for the issuance of Audit certification and valuation agreements
• Identify and raise breaches on pricing regulations to the Risk team.
• Involvement in and generation of continuous improvement ideas
• Prepare and ensure all payments are undertaken in accordance with RBS Group Payment Authorisation Policy
• Issue and cancellation of units
• Validation of cash balances and breaks within Fund accountant data and reconcile with Custodian Bank account positions
• Daily controls to ensure completion of daily cash monitoring, complex manual cash monitoring and derivatives record keeping
• Maintain non custody records in custody database inclusive of 4 eye check on all database transactions
• Raise queries, respond, and own, monitoring trends and issues for escalation when required.
• Reconciliations – manual currency recs, distribution and unclaimed accounts, suspense accounts, cash management accounts

Experience required:

• Strong Administrative skills – ideally from an accounts or financial services background
• Excellent computer literacy skills
• Good interpersonal skills to enable you to work as part of a team and coach others
• Good attention to detail to ensure quality of work does not fall below expected levels of accuracy
• Numeracy and keyboard skills, knowledge of MS Office applications

Job Reference: NWG0141

Please refer the Job description for details