Customer Service Quality Assurance Analyst (12 Month FTC)
at Enable Sales Recruitment
Bristol, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 09 Jul, 2024 | GBP 35502 Annual | 11 Apr, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
- Basic salary £35,502 per annum + up to 15% bonus
- Hybrid working (+ free parking when in office)
- Private medical care, 15% pension + more excellent benefits!
We have partnered with an excellent independent company who play a vital role in enabling people with disabilities to access affordable and reliable transportation, helping to enhance their independence and quality of life. They are looking for a Customer Service Quality Assurance Analyst to join their team in Bristol on a 12 month FTC.
Responsibilities:
- Provide quality performance assessments of calls / correspondence.
- Analyse and report on trends and insight with the coaching team.
- Use data to review processes, educate, and strengthen consistency across teams.
- Work closely with the coaching team to ensure a smooth, positive process for customers.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospital/Health Care
Pharma / Biotech / Healthcare / Medical / R&D
Health Care
Graduate
Proficient
1
Bristol, United Kingdom
