Customer Service Rep. I

at  Alcon

• Reception, handling and management of requests from customers of both franchises.
• Advice to small clients in relation to the company’s products.
• Attention to all commercial representatives of both franchises.
• Monitoring of product prices. And confirmation that the price is updated.
• Receive the order of the consignment, process it and generate the replacement of the same.
• Ensure the correct billing of all consignments received. And the correct ringing.

• Responsible for uploading Alcon’s invoice to customer portals for timely payment . • Control of the status and tracking of orders.

• Control the availability of products and their codes.
• Generate quotes to commercial representatives, based on demand.
• Validate and confirm product prices to customers and the sales force.
• Responsible for managing the benefit of sale to employee: receive the request, review of the tax situation to comply with the dictates of the SAT, order processing, contact with the employee to collect or send the product.

• Generate monthly report for the Legal & Compliance area with the data and names of sale to employee • Responsible for receiving the order of medical samples and processing it with its respective validation of delivery address.

• Control of the internal approvasls for the delivery of medical samples.

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status

• Responsible for uploading Alcon’s invoice to customer portals for timely payment . • Control of the status and tracking of orders.

• Control the availability of products and their codes.
• Generate quotes to commercial representatives, based on demand.
• Validate and confirm product prices to customers and the sales force.
• Responsible for managing the benefit of sale to employee: receive the request, review of the tax situation to comply with the dictates of the SAT, order processing, contact with the employee to collect or send the product

• Generate monthly report for the Legal & Compliance area with the data and names of sale to employee • Responsible for receiving the order of medical samples and processing it with its respective validation of delivery address.

• Control of the internal approvasls for the delivery of medical samples