Customer Service Rep I

at  Emerson

Provides Customer Service through email and phone. Assisting the customer in all their concerns except for technical aspect. Does changes on the orders, cancellation request, entering of orders, assisting return of products and provides price and delivery. Performs other duties and responsibilities as assigned.

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, approve air order), and general product inquiry to ASCO Numatics and/or Aventics. Ensures information given to customers is timely and accurate. The representative is also expected to assist customers on basic shipping issues like shortage, overage, etc. which may require them to do research and analysis.

• Answers emails/calls from channel distribution exhibiting customer service excellence
• Provides inside sales support for pricing and availability and attends to order management queries.
• Assists customer on basic technical queries (as available in the system)Attends to customers concerns on shipping which include but not limited to research and analysis, help customers submit RMA requests, and update corresponding team.

• Assists customers on general product inquiry and ensures that the information is accurate.Performs other duties and responsibilities as assigned by management.

FOR THIS ROLE, YOU WILL NEED:

• Customer Service Experience: 1-3 years
• English Level: B1
• Performance: Successful or above
• Knowledge of Microsoft applications like Word, Excel, Power Point, Outlook
• Demonstrated systems and process knowledge
• Very good customer support skills
• Multi-tasking skill in a fast-paced environment
• High sense of urgency and comprehension skills
• Strong in written and verbal communication
• Ability to work well under pressureAccurate in delivering outputs