Customer Service Representative

at  Abbott Laboratories

Welcome to Abbott! We’re glad you’re here. We create better, healthier lives every day at Abbott, and we invite you to be part our journey.

ABOUT US

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
Based in our head office at Macquarie Park, NSW, you will use your exceptional people skills to liaise with our customers, finance, key internal stakeholders and 3PL Distribution teams to facilitate the timely and efficient delivery of our products and services.

EXPERIENCE AND SKILLS

• Customer Service experience in a sales environment
• Ability to prioritize and manage time efficiently
• Excellent oral and written communication skills
• High attention to detail
• Ability to multi task
• Working knowledge of ERP systems, experience with SAP essential
• Competency in business software including MS Office programs specifically Outlook and Excel

CAPABILITIES

Abbott First – Servant Leadership; Ownership; Transparent; One Team; Judgement
One Step Ahead – Insight Driven; Decisiveness; Anticipatory Problem Solving
Play to Win – Drive the Market; Strategic; Results Focused
Powered by People – Build Trust; Coach & Develop; Create Culture; Inclusiv

MAIN RESPONSIBILITIES

• Data entry of customer sales orders into ERP system (S4 Hana)
• Allocate stock with product that falls within customer expectations
• Manage backorders and open orders
• Liaise with Logistics group to ensure timely delivery of product to our customers
• Frontline internal and external customer query resolution and escalation if required •
• Answer customer telephone enquiries and respond where appropriate or direct to relevant area.
• Log customer feedback
• Working with 3PL teams for the completion of product shipment and return
• Quality Management System Compliance
• Supporting month-end activities

QUALITY, SAFETY & ENVIRONMENTAL RESPONSIBILITIES

• Attend regular departmental meetings with manager/supervisor to build in continuous feedback mechanisms.
• Meet the requirements of ISO by complying with all relevant Quality policies and procedures to ensure the Quality objectives of the business are met.
• Comply with all relevant company Occupational Health, Safety and Environmental policies, procedures and work practices with the intent of preventing or minimizing accidental exposures to self, colleagues and/or the environment.