Customer Service Representative

at  Adecco

CUSTOMER SERVICE REPRESENTATIVE

Find your next job opportunity with Adecco. We are recruiting for our prestigious client in Dubai.
Role: Customer Service Representative
Job Location: Dubai ( Jafza)
Client Industry: Chemical Manufacturing

Job purpose

• Ensure accurate and timeous capturing and execution of customer’s sales orders.
• Provide first line support to customer inquiries, resolve customer queries timeously.
• Enhance customer experience through customer service.

Key Accountabilities:

• Management of letters of Credits in cooperation with respective functions as applicable
• Credit Management & SAP - Monitor SAP credit exposure and ensure SAP data is accurate.
• Manage logistics & documentation service & Credit documentation.
• Receive, capture & execute sales orders, Debit/Credit, rebates, commission in SAP ensuring completeness according to business processes.
• Monitor the progress of open orders, check documents, identify & resolve problems, keep customers and respective internal functions informed of norm deviations.
• Actively communicate with customers regarding SAP order status (order confirmation, delivery confirmation, pricing, forecasts, order solicitation, dates of delivery).
• Investigate and resolve customer queries within set targets.
• Issue pro forma invoice & customer quotation.
• Ensure order processing and logistics documentation compliance.

Exp:
5 – 10 years, working experience in similar customer service environment.

Ideal candidate will have:

• Proficiency in letter of credit processing, documentation, compliance, and verification.
• Advanced knowledge of SAP, MS Office and Information systems
• Experience in customer service or inside sales, attention to details.
• Good knowledge of chemical operations and products.
• Excellent communication and interpersonal skills with strong customer focus
• Team spirit and ability to work across cultures and languages.

• Ensure accurate and timeous capturing and execution of customer’s sales orders.
• Provide first line support to customer inquiries, resolve customer queries timeously.
• Enhance customer experience through customer service