Customer Service Representative

at  Aon Corporation

CUSTOMER SERVICE REPRESENTATIVE – ICBC AUTO

Do you have experience with ICBC batching and inventory for fleets? Looking for an exciting opportunity as a Customer Service Representative? Look no further!

SKILLS AND EXPERIENCE THAT WILL LEAD TO SUCCESS

• 2+ years Autoplan experience.
• Experience with ICBC batching and inventory.
• Knowledge of fleets and garage policies is beneficial but not necessary as we will train.
• MS Office skills; including Excel.
• Excellent communication and written skills. Almost all of our client communication is provided by phone and e-mail.
• Meticulous attention to detail, refined organizational skills and the ability to multi-task.
• Insurance Brokers Association of British Columbia (IBABC) Level One (1) License required.

APPLICANTS MUST BE LEGALLY AUTHORIZED TO WORK IN CANADA. THIS ROLE IS NOT ELIGIBLE FOR SPONSORSHIP, AND WE ARE UNABLE TO SPONSOR OR TAKE OVER SPONSORSHIP OF AN EMPLOYMENT VISA OR WORK PERMIT.

The salary range for this position is $47,400 to $57,000. The actual salary will vary based on applicant’s education, experience, skills and abilities, as well as internal equity. Aon also offers you a bonus opportunity and comprehensive benefits package.

Each day is unique in this role. The daily work may look like any combination of tasks, such as:

• Analyze client inquiries by providing information on products, services and matching customer needs. Provide and process new/renewal and mid-term changes of registration, license plates, temporary operating permits, transfers, garage policies, floater plates, prorate plates, special coverage policies and cancellations for individual and fleet clients.
• Promote, explain and recommend coverage and additional products available within ICBC.
• Maintain excellent working knowledge of ICBC products and guidelines, keeping up to date with changes and new guidelines.
• Maintain an established book of Commercial Auto business.
• Create documentation, processes, procedures, policies as required.
• Support the account management teams with commercial Auto plan inquiries.
• Perform other related duties as assigned