Customer Service Representative (Automotive)

at  Concentrix

Job Title:
Customer Service Representative (Automotive)
Job Description
The Customer Service Representative (Automotive) interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems regarding client’s products and/or services.
Title: Customer Service Representative (Automotive)
Location: Hamilton, Canada

REIMAGINE YOUR CAREER

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative (Automotive) position at Concentrix + Webhelp is just the right place for you!
As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Automotive) role include:

• 18 years or older with secondary education
• Talent, passion, and patience to deliver excellence in customer service
• 1-3 years of customer service work experience (in a Contact Centre environment preferred)
• You will be expected to utilize multiple systems on a PC throughout your day to day and must pass technical assessments to show those skills.
• Able to speak, write and understand English which will be confirmed by an assessment
• Be able to pass a typing test with at least 30WPM

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative, you will:

• Passionately assist automotive customers, respond to their questions and inquiries, and resolve any concerns regarding the client’s products and/or services.
• Effectively troubleshoot technical issues of hardware, software, networking, or other client products, make follow-up outbound calls to customers or other parties, and follow appropriate escalation paths as needed.
• Provide inbound customer support for customers to resolve technical issues, billing concerns and vehicle connectivity needs

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Automotive) role include:

• 18 years or older with secondary education
• Talent, passion, and patience to deliver excellence in customer service
• 1-3 years of customer service work experience (in a Contact Centre environment preferred)
• You will be expected to utilize multiple systems on a PC throughout your day to day and must pass technical assessments to show those skills.
• Able to speak, write and understand English which will be confirmed by an assessment
• Be able to pass a typing test with at least 30WP

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• Paid training and opportunities for lucrative referral bonuses
• Medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world
• Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
• Locker rooms, staff kitchen and vending, Food Court within 2 minute’s walk, lounge area with TV, and more
• A range of other perks and benefit