Customer Service Representative

at  Azelis

Nice to meet you! We are Azelis HUNGARY - part of the Azelis Group - a world leading distributor of specialty chemicals and food ingredients, operating in 57 countries, with a dedicated team of 4000+ employees worldwide.
We are located in BUDAPEST and are looking for a new colleague a Customer Service Representative!
Job Purpose
As a member of the commercial team, the Customer Service Representative acts as the customer’s main point of contact, with regard to the sales order management process, ensuring customer satisfaction and loyalty. Provides clear direction to sales administrators, enabling efficient processing of customer orders. Works closely with the sales team and planner to provide accurate sales demand forecasting, along with reviewing and challenging the GM2 contribution on orders, maximising GM growth and customer profitability.

Main Accountabilities

• Inform Customers of any amendment to handle blocking points (credit limits, overdue, shortages etc.).
• Optimise orders (bundling, GM2 maximization).
• Perform Sales Order Reviews : challenge sales, financial and logistics feasibility.
• Understand and apply commercial strategy of the Department to optimize margins. Alert and discuss price issues at customers with the sales managers / business manager
• To represent Azelis sales, stock and logistics operations. Ensure that customer request can be handled operationally and commercially.
• Prepare sales prices for the Sales Managers where needed.
• Respond to customer requests - SDS, specifications, samples requests.
• Follow up customer quotations either directly or via a prompt of the external sales manager.
• Ensure prices are updated on CRM and are communicated to customers where appropriate.
• Follow customers purchasing behavior, detect opportunities and develop the commercial relationship.
• Sales Forecasting/planning assistance in conjunction with the relevant Sales Manager.
• Accountable for tracking pricing & margin development; running relevant reports (e.g. GM1 tracker, next sales prediction, price check order intake, unit price evolution) to identify instances where pricing actions not taken or margin below target and/or negative, enabling corrective action can to be taken in conjunction with the business manager / sales manager.
• Assist the sales team in setting up new customers, managing the new customer set up process from initial request through to population of CRM.
• Master specific tools (MS 365, BI, CRM).
• Ensure customer accounts completeness and accuracy in MS 365 (logistics specifications, product requirements etc). Ensure that correct instructions appear on warehouse documentation.
• Record blanket orders in the ERP system and instruct the sales back office to know when the next shipment is required.
• Interact with Customers actively to support Credit Control with collection of overdue.
• Coordinate customer complaints to ensure that all are dealt with and responded in a timely and robust manner.

Experience, Skills & Education

• Commercial and dynamic mindset
• Passionate about achieving goals/targets
• High service level standards
• Understanding of customer and market dynamics and requirements
• Strong relationship building and negotiation skills
• Excellent organizational skills
• Team player but with the ability to work independently
• Ability to adapt to new & changing requirements and a flexible approach to working under pressure
• Strong communication skills
• Very good IT skills (CRM, MS 365 Dynamics, Excel)
• Confidence in decision making when dealing with customer versus Azelis challenges.
• Assertive when dealing with both customers and Azelis internal stakeholders.
• Communication in Hungarian (native language) and English (level C1-C2) is a must.

What we offer

• Comprehensive in-depth on-boarding training with strong support from the local and international Azelis Team
• Challenging, complex position requiring creativity
• Pleasant atmosphere at work in a small, youthful and dynamic team
• Professional development at a multinational company, regular technical trainings
• Opportunity for career development
• Competitive salary, laptop + mobile, performance-based bonus

How to Apply?
Please forward your CV in English and Hungarian with a recent photo of you and Cover Letter in English by clicking on button APPLY on this page.
Only suitable applicants will be contacted within a maximum of 3 weeks of receiving the CV. Thank you for your understanding

Please refer the Job description for details