Customer Service Representative

at  BlueScope

Job Description
BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

THE OPPORTUNITY

Are you someone with a background in sales or customer service looking for an exciting new opportunity? We welcome candidates from diverse backgrounds who are passionate about delivering exceptional customer service.
Come and discover the opportunity to join our Fielders business as a Customer Service Representative at our Port Noarlunga South site. With a proud history starting in Adelaide, today Fielders manufactures and markets steel building products across Australia. We deliver customer-inspired outcomes that support architects, engineers, builders, installers and property owners in creating their vision.
Our supportive, customer-focused team at Fielders has a passion for service and team interaction, they represent the face of the business. In this role, you will bring your experience and willingness to learn in order to support the team. You will interact and manage internal and external customer enquiries and relationships; either in person, through phone calls or through emails. As a self-motivated, quick thinker, you quickly adapt and can juggle more than one task at any given time.

This role will offer variety and scope for an enthusiastic team player who enjoys the full spectrum of a busy workplace. In addition to general sales and customer service duties, you will:

• interact with customers, and manage those relationships and enquiries either face to face, via phone and/or email
• collaborate with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
• prepare and follow up on customer quotes, whilst supporting our sales teams
• providing internal support and regular feedback to our sales teams with customer and competitor information
• resolve issues and seek ways to improve the customer’s experience
• ensure that tasks are completed in a timely manner and systems updated accordingly
• travel to different branches to support customer service needs when required.