Customer Service Representative

at  BlueScope

Job Description
At BlueScope, we create and inspire smart solutions in steel, strengthening our communities and helping build a better future. Our steel has shaped everything from hospitals and schools, bridges and stadiums to fences and homes – influencing the way we live and work, now and in the future.

Providing tailored solutions to our customers, you’ll also be:

• interacting with our customers predominately via phone and email and at times face to face to manage a variety of enquiries
• preparing and following up customer quotes, entering and managing Patio kit orders whilst supporting our sales teams
• coordinating and managing the end-to-end logistics process including compliance with any requirements and regulations, updating all necessary systems that manage orders
• managing the relationship with logistics and internal stakeholders and working together to improve cost efficiencies, resolving issues and seeking ways to improve the customer’s experienc

Providing tailored solutions to our customers, you’ll also be:

• interacting with our customers predominately via phone and email and at times face to face to manage a variety of enquiries
• preparing and following up customer quotes, entering and managing Patio kit orders whilst supporting our sales teams
• coordinating and managing the end-to-end logistics process including compliance with any requirements and regulations, updating all necessary systems that manage orders
• managing the relationship with logistics and internal stakeholders and working together to improve cost efficiencies, resolving issues and seeking ways to improve the customer’s experience