Customer Service Representative

at  Brickworks Limited

SUCCESS REQUIREMENTS

• Strong knowledge of building industry and of building products (preferred).
• Tertiary qualification in a related discipline (preferred).
• Proficient in using Microsoft Office Suite.
• A passion for delivering exceptional customer service.
• Strong time management, administration, and organisational skills.
• Excellent attention to detail.
• Ability to complete multiple tasks with varying levels of priority.

ABOUT US

Under the Brickworks Building Products umbrella are some of the world’s best-known building material brands. Recognised globally as leading manufacturers of quality building products, our brands continue to build their reputation for delivering top quality. We lead through style and product innovation, creating materials for beautiful environments.
With a broad product portfolio of manufacturing and sales facilities across Australia and North America, Brickworks Building Products is uniquely placed to service the demands of the building industry.
Brickworks continues to lead the way through design, style, innovation, sustainability and collaboration. The company’s commitment is to inspire, support, create and build better environments and places for its customers and communities.

ABOUT THE ROLE

We’re seeking a passionate and confident Customer Service Representative to join our Brickworks QLD team in Rochedale. Reporting to the Customer Service Manager, you will be responsible for assisting customers in a range of service and sales enquires across our wide range of Brickworks building products, providing an exceptional customer service experience.

DUTIES INCLUDE BUT ARE NOT LIMITED TO

• Provide exceptional service to both internal and external customers.
• Respond promptly and courteously to inbound calls and emails.
• Represent Brickworks as a front-line representative, contributing to business development and growth.
• Maintain up-to-date knowledge of Brickworks products and services.
• Assist customers with Service requests, Order Management, Job Scheduling for installations and deliveries.
• Perform accurate data entry for orders, credits, returns, stock, and pricing inquiries.
• Support Sales Representatives as needed.
• Ensure office, work areas, and displays are consistently safe, tidy, clean, and presentable and assist with reception duties.