Customer Service Representative

at  Brickworks Limited

SUCCESS REQUIREMENTS

• A passion for delivering exceptional customer service.
• Excellent communication skills, both verbal and written.
• Experience or knowledge of the Building/Construction industry (preferred).
• Familiarity with ERP systems and the sales process
• Proficiency in Microsoft Office and computer literacy.
• Strong problem-solving abilities and attention to detail.
• Self-motivation and the ability to excel under pressure.
• Cert 3 or 4 qualification in a related field preferred.

WHO WE ARE

Brickworks is one of Australia’s largest and most diverse building material manufacturers, housing some of Australia’s best-known building material brands.
With a broad product portfolio including clay bricks & pavers, concrete masonry blocks, retaining wall systems, stone, roof tiles, and timber battens; Brickworks operates manufacturing and sales facilities across Australia and North America, being uniquely placed to service the demands of the building industry.
Brickworks continues to lead the way through design, style, innovation, sustainability and collaboration. The company’s commitment is to inspire, support, create and build better environments and places for its customers and communities.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Provide friendly and professional advice on our range of products.
• Manage inbound and outbound calls to serve a diverse customer base.
• Establish and nurture strong relationships with stakeholders.
• Identify potential customers and establish new accounts.
• Ensure prompt and courteous responses to sales inquiries via various channels.
• Process and verify sales orders with precision and efficiency.
• Collaborate with customers and sales reps to ensure accurate pricing.
• Organise sales call schedules and maintain the CRM database.
• Resolve customer complaints with empathy and effectiveness.
• Ensure all activities are conducted in a safe manner, compliant with WHSE policies and procedures.