Customer Service Representative

at  Brickworks Limited

SUCCESS REQUIREMENTS

• Strong knowledge of building industry and of building products (preferred).
• Tertiary qualification in a related discipline (preferred).
• Proficient in using Microsoft Office Suite.
• A passion for delivering exceptional customer service.
• Strong time management, administration, and organisational skills.
• Excellent attention to detail.
• Ability to complete multiple tasks with varying levels of priority.

WHO WE ARE

Brickworks is one of the Australia’s largest and most diverse building material manufacturers, housing some of Australia’s best-known building material brands.
With a broad product portfolio including clay bricks & pavers, concrete masonry blocks, retaining wall systems, stone, roof tiles, and timber battens; Brickworks operates manufacturing and sales facilities across Australia and North America, being uniquely placed to service the demands of the building industry.

DUTIES INCLUDE BUT ARE NOT LIMITED TO

• Provide exceptional service to both internal and external customers.
• Respond promptly and courteously to inbound calls and emails.
• Represent Brickworks as a front-line representative, contributing to business development and growth.
• Maintain up-to-date knowledge of Brickworks products and services.
• Assist customers with Service requests, Order Management, Job Scheduling for installations/deliveries.
• Perform accurate data entry for orders, credits, returns, stock, and pricing inquiries.
• Support Sales Representatives as needed.
• Ensure office, work areas, and displays are consistently safe, tidy, clean, and presentable and assist with reception duties.