Customer Service Representative

at  Carvana

ABOUT CARVANA:

We sell cars, but we’re not salespeople. Since 2013, we’ve been making it our mission to change the way people search for, purchase, trade-in, finance, and receive used vehicles, and we’re not taking our foot off of the gas anytime soon.
Team spirit is evident at Carvana and every day we let our passion and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make process-driven decisions in everything we do.
We’re seeking daring minds who can help us remain ahead of the curve and are committed to making a difference. If you like people and enjoy a positive, yet challenging and fun, work environment – we want you!

LEGAL STUFF

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Be the voice of Carvana! You will interact with customers on the phone, receiving inbound calls and making outbound calls
• Build relationships with customers and advocate for them throughout the car buying process
• Ask probing questions, understand the customers’ needs and priorities, and problem-solve in real time
• Encounter a variety of conversations - Every call is unique! Some examples include:
• Answering vehicle purchase inquiries: explaining financing terms, and guiding prospective customers through the buying process
• Helping resolve customer account issues: title and registration, repairs needed after vehicle delivery, and financing inquiries
• Collaborating with internal teams such as Registration, Financial Operations, and other key Carvana departments
• Other duties as assigned
  Carvana is fast-paced, dynamic, and ever-changing. This is a full-time, hourly position. Our work hours may flex up during busy months (Tax Season/Black Friday) and flex down at certain times of year due to business need. Depending on call volume, overtime may be required.
  This department takes a wide variety of calls, and each one is unique. Advocates are trained and empowered to handle all different types of calls, including escalations. We anticipate issues, offer resolutions, and turn not-so-great experiences into unforgettable ones.