CUSTOMER SERVICE REPRESENTATIVE

at  Ciazcon Consulting

CUSTOMER SERVICE REPRESENTATIVE

Ciazcon Consulting
Published
June 19, 2024
Location
Johannesburg, South Africa
Category
Customer Service / Reservations / Telecalling
Job Type
Full-time

DESCRIPTION

Currently we are searching for a Customer Service representative for Johannesburg, South Africa.

Responsibilities of this Post:

• Answering of inbound calls.
• Know and understand the product in order to provide the caller with clear information and solutions.
• Respond to client’s emails and calls and identify the client’s needs.
• Adhering to all client services guidelines and procedures.
• Response efficiently and accordingly to the stakeholders needs making the stakeholder feel valued and supported after the call.
• Keep record of all conversations in a comprehensive way according to the standard operating procedures on the relevant systems.
• Assessing a situation with an irate caller and ask for assistance from the Team Leader.
• Accurately listen to the caller. Engage and actively listen to the stakeholder by confirming what they are presenting you with.
• Building lasting relationship with clients based on trust and reliability.
• Make recommendations about the product to address the client’s needs.

Requirements of this Post:

• Matric / Grade 12 certificate or equivalent.
• Three years experience as a Customer service representative.
• Knowledge of client service practices and principles.
• Computer literacy.
• Excellent professional written communication skills.
• Ability to multi-task, set priorities and manage time effectively.

• Answering of inbound calls.
• Know and understand the product in order to provide the caller with clear information and solutions.
• Respond to client’s emails and calls and identify the client’s needs.
• Adhering to all client services guidelines and procedures.
• Response efficiently and accordingly to the stakeholders needs making the stakeholder feel valued and supported after the call.
• Keep record of all conversations in a comprehensive way according to the standard operating procedures on the relevant systems.
• Assessing a situation with an irate caller and ask for assistance from the Team Leader.
• Accurately listen to the caller. Engage and actively listen to the stakeholder by confirming what they are presenting you with.
• Building lasting relationship with clients based on trust and reliability.
• Make recommendations about the product to address the client’s needs