Customer Service Representative

at  CloudLogic

We are looking for a Customer Service Associate to assist our customers with product inquiries in a swift, proficient, and friendly manner.
The role will be instrumental in customer retention by addressing concerns and queries by communicating in a professional, positive manner.

QUALIFICATIONS AND SKILLS

• Preferably College level/Graduate of any course.
• Experience working with customer support.
• Must have excellent English communication skills, both verbal and written.
• Must be willing to work in flexible working hours.
• Willing to work and be part of the e-commerce industry.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer concerns.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service.
• Ensure customer satisfaction and provide professional customer support.