Customer Service Representative

at  Cognizant Technology Solutions

TEAM LEAD|TEAM MANAGER

Qualification:
Bachelors,Masters degree in Finance,Accounting,Management etc
Responsibility:

Business,Customer,Articulate,communicate in a manner which is understood by clients,end users

• Connect with the customer and provide highest level of satisfaction to the customer.
• Effectively communicate information on products,services or trouble shoot issues within the specified time frames as agreed.
• Strive to understand and resolve issues,queries at the first instant.
• Product Control.
• Produce daily and monthly profit and loss (PnL) timely and accurately.
• Accurately process manual adjustments.
• Flag any identified operational issues to superiors.
• Check and ensure feed completeness.
• Resolve upstream issues (like feeds system downtime etc)in conjunction with IT shared services.
• Valuations Control.
• Run the reports from different risk management systems (RMS )for the computation of variance.
• Run the initial reports for various reserves.
• Run the fair value hierarchy (FVH) reports and reconcile the Month over month (MOM).
• Calculate Valuation uncertainty calculations (eg Prudential Valuations and internationa financial reporting standards (IFRS13)).
• Run Controls reports and update the documentation.
• Finance and Accounting.
• Reconciliation of non key accounts with low value impact.
• Conduct first level reconciliation of general ledger (GL) and Sub Ledgers with low value.
• Escalate unreconciled items.
• Support resolution of GL reconciliation within time lines.
• Perform journal entry posting with addition,deletion control with necessary approvals.
• Process vendor invoices within agreed service level agreement (SLA).
• Set up vendor as per process guidelines.
• Perform two,three way match (goods receipt(GR) purchase order(PO) and Invoice) for PO Invoice (as applicable).
• Follow appropriate approval process for non PO Invoices.
• Detecting duplicate invoices and avoiding duplicate payments.
• Validate invoices which are due for payment run.
• Process manual payment wherever applicable with approvals.
• Reporting.
• Produce various month end balance sheet reports as per agreed process guidelines.
• Produce various daily,weekly,monthly PandL reports in a timely manner with high degree of accuracy as agreed with the client.
• Responsible for statutory financial statements after the financial year end.
• Execute daily and monthly regulatory reporting.
• Asset Management Fund accounting.
• Accounting daily Journal entries for cash,bank transactions in accordance with the relevant supporting docs as per agreed quality and turn around time (TAT) with clients.
• Preparing,accounting for Adhoc Fund accounting deliverables like Capital Call Distributions with accuracy.
• Perform cash,bank reconciliations on a regular basis.
• Prepare financial statements schedule of investments and portfolio valuations on a quarterly basis.
• Monitor the cash flows to facilitate capital calls and distributions on a regular basis.
• Perform bank accounting reconciliations on a regular basis.
• Prepare firm reporting on a monthly, quarterly basis.
• Asset Management Fund Operations.
• Ensure emails are tracked/ tagged to their respective items in the application.
• Perform low and medium complexity deliverables such as like documentation new investor on boarding updation , creation of investor data with highest accuracy and within timelines.
• Asset Management Fund Reporting.
• Preparing quarterly work papers and binders for controller reviews.
• Quarterly reporting of partners capital accounts.
• Firm PandL ,Balance sheet,Management Fee reporting to Financial Control.
• Assets Under Management (AUM),Net new Assets (NNA), Net New Revenue (NNR) reporting.
• Regulatory and Risk Reporting (TIC FIN 45 & FIN 46).
• Ratings report from Bloomberg S&P and Moody for issuers and assets across all portfolios.
• Performance deviation reports (Vs benchmarks using Sharpe Std Deviation and Beta).
• Restriction reports (Adherence against mandates,Investment Guidelines Monitoring).
• Techno function.
• Maintain update inventory for various market data products software products etc.
• Manage products sevices and software fulfillment.
• Validate expenses against Market data inventory fixes discrepancies and process invoices for payment.
• Liaise with vendor and get necessary Market data product access for small vendors web based services etc.
• Provide support in development ,troubleshooting for reports and maintenance.
• Play significant role in testing activities during version,Tools upgrades.
• Manage software license key delivery and vendor portal management.
• Project,Process.
• Meet process SLAs,metrics productivity and quality targets within the established timelines.
• Ensure 100% process guidelines are followed and met as documented.
• Adhere to audit compliance of all relevant processes as laid out in process documentation.
• Record data relating to production statistics end user related notes etc as appropriate.
• Record the output in the system provided by Cognizant.
• Stay updated withthe process knowledge,changes refer to knowledge updates,repositories to effectively complete assigned task,activities.
• Adhere to security practices set by organization (both client and cognizant).
• Highlight process related issues,concerns pro actively with TL,TMs.
• Generate process improvement ideas for better productivity accuracy and turnaround time.
• \People,Team Management.
• Complete all mandatory training,certifications as per the requirement of the business (Both customer and cognizant).
• Contribute to and participate in knowledge sharing sessions.
• Attend refresher training.
• Maintain up to date Standard Operating Procedues (SOPs) for assigned activities within scope on regular basis.
• Align individual goals with team objectives (work cohesively with the team).
• Participate and contribute to organizational activities.
• Record own attendance and time sheet related data to ensure correct billing.
• Provide individual performance data for reporting purposes as and when requested by the Process and Team Lead.

Must Have Skills

• MS Excel
• MS Office
• Customer Service
• Sales&Ops Planning
• Manufacturing Oper-Manlog

Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Apr 19 2024

Please refer the Job description for details