Customer Service Representative
at Cognizant Technology Solutions
San José, Provincia de San José, Costa Rica -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 29 Jul, 2024 | Not Specified | 01 May, 2024 | N/A | English | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
SR. ANALYST - PROD OPS
Qualification:
Graduate (exclusion:
BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
Responsibility:
Stakeholder/Business Management:
- Update required applications & tools and keep SME and TL informed of new issues.
- Respond through email and chat.
- Meet/Exceed targets set within the key research activities(Talent Research & Data Management).
- Ensure exceptional viability / accexptance rate.
Process Improvements and Adherence:
- Meet process SLAs / metrics – productivity and quality targets within the established timelines.
- Ensure process guidelines are followed and met as documented.
- Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
- Adhere to security practices set by organization.
Project Control, Management and Review / Program delivery:
- Receive tickets/work on issues related to respective process.
- Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL.
Customer Relationship Management:
- Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.
People/Team:
- Contribute to and participate proactively in knowledge sharing sessions.
- Participate and contribute to organizational activities.
Personal Excellence:
- Record own attendance and time sheet related data.
- Complete mandatory training for self as identified.
- Align individual goals with team objectives (work cohesively with the team).
Must Have Skills
- Speaking English
- MS Excel
- MS Office
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Apr 26 2024
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Customer Service
Graduate
Proficient
1
San José, Provincia de San José, Costa Rica