LOCATION:

Szczecin, PL
Job Family: Consumer
Country/Region: Poland
Coloplast develops products and services that make life easier for people with very personal and private medical conditions. In Coloplast Business Centre we are responsible for global financial operations, orders administration, HR, IT, Legal support, marketing & data analysis activities, and many others. If you have the right profile and the right amount of curiosity and ambition, you can be a part of this exciting challenge. Curiosity works here!
About the department
Our B2B Sales Support teams are responsible for close contact with significant B2B Healthcare Customers such as hospitals, private clinics, medical institutions, pharmacies, distributors and sales representatives. We stay close to the Customers because as the department we are mainly responsible for processing their orders and entering their data into our systems.
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About the job
You will be collaborating with our entities in USA and Canada on daily basis. The role is a primary point of contact for processing healthcare sales orders, issuing healthcare return authorizations, answering questions on healthcare products and/or services, and forwarding healthcare sales leads to the appropriate salesperson. In addition, you will provide superior customer service to our current and future customers that are internal and external.
Responsibilities
Processing sales orders in the system
Answering incoming phone calls, emails, or faxes from Healthcare B2B customers
Issuing return authorizations
Entering complaints into a common database on product performance issues
Answering questions on products and services
Research orders and other actions to resolve problems
Forwarding customer leads to the appropriate Territory Manager/Regional Manager
Promoting and ensuring customer satisfaction through value-added services, as well as prompt identification and resolution of complaints, problems, and issues
Building credibility and trust with customers and business unit leaders
Keeping data quality, including self-audit of work
Managing and reporting data in the system
Requirements
English skills – very good level (min. B2) is a must-have
Experience in an administration, back office or similar role
Experience in a customer service role will be very helpful here!
Basic knowledge of MS Excel, PowerPoint, Word and Outlook
Basic knowledge of any computer software (any database system like CRM or ERP)
Excellent communication and interpersonal skills
Ability to work the afternoon shift (14:00 – 22:00 or 16:00-24:00, Monday – Friday)

We offer

• No probation period – long-term contract from the start
• Remote work opportunity, but you can also work onsite
• International work environment with Scandinavian culture
• Opportunity to use and develop foreign languages in daily work
• Fantastic work atmosphere full of respect and partnership
• Internal trainings
• Great company events
• Sports card
• Private medical care
• Restaurant card
• Holiday bonus and occasional cards

THAT’S NOT ALL! WE HAVE EVEN MORE FOR YOU, IF WORKING ONSITE:

• Modern workplace
• No dress code zone
• Delicious coffee and fresh fruits
• Transportation co-funding
  Deadline
  Please apply with your English CV. We will contact candidates continuously and close the offer down once we find the best match to the team : )
  Please apply by sending your application in English.
  If you are curious like we are, and want to know more about our company go to http://www.cpbc.pl
  Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 14.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.
  Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.
  Visit us on Coloplast.com.
  Watch the film. Follow us on LinkedIn. Like us on Facebook.
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Please refer the Job description for details