Customer Service Representative/Content Moderator

at  Webhelp

LOCATION

Chilliwack, Canada
Job Title:
Customer Service Representative/Content Moderator (VR) “On-Site”
Job Description
The Customer Service Representative for Content Moderator interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services.

REIMAGINE YOUR CAREER

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative Content Moderator (VR) position at Concentrix + Webhelp is just the right place for you!
As a Customer Service Representative/Content Moderator (VR), you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX), and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Content Moderator role include:

• 1-2 years’ experience in Managing Customers Experience, Policy operations, Content Moderation
• You MUST live in the Chilliwack Area!!
• Active user of Social Media awareness of current trends on web. Awareness of current debates within Content Moderation- i.e. hate speech versus free speech, content moderation policies for major platforms, election influencing
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Full and open availability for scheduling within hours of operation (24/7)
• Proficiency in fast-paced multi-tasking
• Must be organized, have ability to handle and prioritize multiple tasks simultaneously, possess critical reasoning skills, communicate effectively, and focused on customer service
• Background clearance

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative/Content Moderator (VR), you will:

• Resolve technical issues
• Fix billing problems
• Ensure content on social media pages are appropriate and safe
• Ensure our clients’ customers enjoy authentic experiences
• Deliver expert customer experiences…with a smile.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Content Moderator role include:

• 1-2 years’ experience in Managing Customers Experience, Policy operations, Content Moderation
• You MUST live in the Chilliwack Area!!
• Active user of Social Media awareness of current trends on web. Awareness of current debates within Content Moderation- i.e. hate speech versus free speech, content moderation policies for major platforms, election influencing
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Full and open availability for scheduling within hours of operation (24/7)
• Proficiency in fast-paced multi-tasking
• Must be organized, have ability to handle and prioritize multiple tasks simultaneously, possess critical reasoning skills, communicate effectively, and focused on customer service
• Background clearanc

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• Paid training
• $17.50/ hr
• Lucrative employee referral bonus opportunities
• Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and mor