Customer Service Representative

at  Copeland

RESPONSABILITIES

• Manage and resolve customer issues
• Manage orders and shipping activities between manufacturing plants as well as from a manaufacturing plant/distribution center to the Customer
• Manage demand management actions as needed to meet monthly plan including order activities between manufacturing plants, sales team and external customers
• Maintain customer service process training documents specific to the Reynosa plant
• Work with the materials group, NA CSR team, warehouse personnel, trade compliance and sales team to meet critical customer needs
• Ensure accuracy of orders and shipment information in the Oracle systems
• Monitor shipments to meet monthly demand targets and customer on-time delivery

REQUIREMENTS

• Able to speak both English and Spanish fluently
• Strong communication skills
• Strong computer skills – Oracle, Microsoft Office including email, excel and word
• Strong problem solving and teamwork skillsMust be able to interface with all levels of management both internal and with external customers

Please refer the Job description for details